PERSONALISED ITEMS

For custom printed items, we offer a range of styles and sizes beyond what is listed on our website. Our inventory is constantly updated, and we have access to a wider range of options from our suppliers. If you don't see the style or size you're looking for, please reach out to us at hello@noiretnoir.ca, and we'll do our best to accommodate your request. Please note that custom orders may require additional processing time of up to a week. If you have any questions or special requests, please don't hesitate to contact us. We're happy to help.

Can I pick up my order?
Unfortunately, we do not currently offer a pickup option for orders. All of our items are printed in downtown Toronto, Canada, but we do not have a physical storefront or pickup location available at this time.

I would rather call you, what is your phone number?
We are an online-only company and do not have the capacity to serve our customers over the phone at this time. However, we do offer live chat support during business hours and our customer service team is highly responsive to email inquiries, typically responding within the same day. If you have any questions or concerns, please do not hesitate to reach out to us at hello@noiretnoir.ca

How do I check if an item is in stock?
If an item is available to order online, this means the item is in stock. However, from time to time, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.

ORDERING

How can I ask a question about ordering?
Email us at hello@noiretnoir.ca

How do I know if my order was successful?
You will receive an automated email to confirm your order has been received and is being processed.

Part of my order is missing or incorrect?
If an item is missing from your order, please contact us via email with your order number and the name of the missing item. We will do our best to resolve this issue as quickly as we can. From time to time mistakes do happen, and we will do our best to rectify any errors we have made.

PAYMENT AND TAXES

Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all transactions, to ensure the authenticity of each card payment.

What payment types do you accept?
We accept PayPal, Visa, MasterCard, American Express, and Apple Pay. No alternate payment methods are available.
Please only click the “Submit Order” button once to avoid multiple authorizations.

When will my card be charged for my order?
The full cost of the order will be charged as soon as it is placed.

Do you charge sales tax?
The calculation of sales tax is based on applicable provincial and federal rates within Canada.

What currency do you use?
All our products are listed in Canadian Dollars.